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Privacy Policy for RTHM Direct
Effective Date: April 15, 2024
Last Updated: July 10, 2024
At RTHM your privacy is important to us. Our Privacy Policy describes the information we collect, how we collect the information, the reasons we collect information, and how we share or use the information we collect. This Privacy Policy also describes the choices you have with the information we collect, including how you can manage, update, or request to delete information.
Please take a moment to review this Privacy Policy. You may scroll through this Privacy Policy or use the headings below. It is important that you understand this Privacy Policy. By using our Website, you are agreeing to the terms of this Privacy Policy. If you have any questions or concerns about this Privacy Policy, you may contact us at support@rthm.com.
Table of Contents
I. Who is RTHM?
II. Key Terms & Definitions and Our Privacy Policy
  • When does our Privacy Policy apply?
  • When does our Privacy Policy not apply?
  • Our Privacy Policy and Terms of Use.
III. Personal Information
  • What is Personal Information?
  • What types of Personal Information do we collect?
  • Health Information
  • How do we collect your Personal Information?
  • How do we use your Personal Information?
  • How do we share your Personal Information?
  • How do I access and correct my Personal Information?
IV. Who may use the Services?
V. Children’s Privacy
VI. Does RTHM respond to Do Not Track signals?
VII. Data Security
VIII. California’s Shine the Light Law
IX. Changes to our Privacy Policy
X. Contact Us
1. Who is RTHM?
Our mission is to simplify complex illness care and shorten the path to effective treatment.
RTHM is not a medical group or a health care provider. RTHM provides its users with the ability to obtain a telemedicine consultation provided by independent medical practitioners including, but not limited to, RTHM Medical Group (FL), P.A. RTHM Medical Group of CA, P.C., and all affiliated entities (collectively, “Medical Group”), an independent medical group with a network of United States based health care providers (each, a “Provider”). Medical Group (or your own medical provider if you do not use a Medical Group Provider) is responsible for providing you with a Notice of Privacy Practices describing its collection and use of your health information, not RTHM.
II. Key Terms & Definitions and Our Privacy Policy
It is helpful to start by explaining some of our key terms and definitions used in this Privacy Policy.
Key TermDefinition
Privacy PolicyThis privacy policy
ProductsAny products available for purchase on our Website.
ServicesAny services provided through our Website.
Terms of ServiceOur terms of service located at https://rthm.com/legal/terms.
Website(s)Our websites, https://www.rthm.com.
RTHM, "we", "us", or "our"RTHM, Inc.
When Does Our Privacy Policy Apply?
This Privacy Policy describes the types of information we may collect from you, except as specified in the section “When Does Our Privacy Policy Not Apply,” when:
  • You visit or use our Website;
  • We communicate in e-mail, text message, and other electronic messages between you and us; and
  • We communicate in person, such as on the phone or through a telehealth visit.
When Does Our Privacy Policy Not Apply?
This Privacy Policy does not apply to information collected by any other website operated either by us or by a third party, unless the website is listed above or links to this Privacy Policy. It also does not apply to any website that we may provide a link to or that is accessible from our Website.
This Privacy Policy does not apply to information collected from users who log-in to the password-protected and secure portions of our Website (“Secure Website”). The Secure Website allows users who obtain the Services (“Customers”) to perform certain functions or obtain the Services (such as telehealth visits from Medical Group or Providers).
Our Privacy Policy and Terms of Use.
This Privacy Policy is incorporated into our Terms of Use, which also apply when you use our Website.
III. Personal Information
WHAT IS PERSONAL INFORMATION?
Personal information is information from and about you that may be able to personally identify you. For example, your name and e-mail address are personal information.
WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
We may collect and use the following personal information (hereinafter, collectively referred to as “Personal Information”):
Categories of Personal InformationSpecific Types of Personal Information Collected
Personal IdentifiersA real name, birth date, e-mail address, address, or Patient ID.
Information that identifies, relates to, describes, or is capable of being associated with a particular individualA name; physical characteristics or description; address; telephone number; IP address; driver’s license number; state or local government ID number; passport information; credit card number, debit card number, or any other financial information; health or medical information; and insurance policy number.
Internet or other electronic network activity informationIP address, device mode, device ID, OS version, device language, operating system, browser type, log file information, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
Geolocation dataApproximate physical location or movements, local time, and local time zone.
HEALTH INFORMATION
Some Personal Information we collect may constitute health information regulated by health care privacy laws (such regulated health information referred to in this Privacy Policy as “Health Information”). As set forth above, your Provider will provide you with a Notice of Privacy Practices describing their collection and use of your Health Information, not RTHM. We may combine your Health Information with Personal Information that we have either obtained from you or through a third-party, such as your Provider, health insurer, employee benefits program, or other health care providers. Health Information will not be used for any other purpose, including marketing, without your consent except as otherwise permitted by law.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect most of this Personal Information directly from you. For example, when we speak to you by phone, text message, and e-mail. Additionally, we will collect information from you when you visit our Website, fill out forms, or purchase our Services.
We may also collect Personal Information in the following ways
  • When you make payments through the Website. We do not collect or store financial account information, though we may receive transaction identifiers and summary information from our payment processor that does not include credit card or bank account numbers.
    • We use Stripe as our payment processor. For more information on Stripe, please visit theirprivacy policy.
  • When you verify your identity. You may verify your identity through our vendor, Persona. For more information on Persona, please visit their privacy policy.
  • When you contact us. When you contact RTHM directly, such as when you contact our Customer Support team, we will receive the contents of your message or any attachments you may send to us, as well as any additional information you choose to provide.
We will also collect information automatically as you navigate through our Website. We use the following technologies to automatically collect data:
  • Cookies. We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Website or Services through your computer or mobile device. A “cookie” is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. Some of the cookies we use are "session" cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Website and to limit the amount of redundant data that is downloaded during a single session. We also may use "persistent" cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We may use persistent cookies for various purposes, such as statistical analysis of performance to ensure the ongoing quality of our Website and/or the Services. We and third parties may use session and persistent cookies for analytics and advertising purposes, as described herein. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access or use certain parts of our Website or the Services. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Google Ads (AdWords). Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page:https://www.google.com/settings/ads.Google also recommends installing the Google Analytics Opt-out Browser Add-on –https://tools.google.com/dlpage/gaoptoutfor your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:https://policies.google.com/privacy?hl=en.
  • Stripe. We use Stripe as our payment processor. In order to allow Stripe to function properly, a cookie is stored on your browser, which assists Stripe in detecting and preventing fraud. These are considered session cookies and typically only remain on your browser for 24 hours. For more information on Stripe, please visit their privacy policy.
  • Other third party tools. We use other third party tools which allow us to track the performance of our Website. These tools provide us with information about errors, app and website performance, and other technical details we may use to improve our Website and/or the Services. For more information related to these third-party analytics providers please review "How do we collect your Personal Information?".
HOW DO WE USE YOUR PERSONAL INFORMATION?
We may use your Personal Information for the following purposes:
  • Operate, maintain, supervise, administer, and enhance our Website or the Services, including monitoring and analyzing the effectiveness of content on the Website, aggregate site usage data, and other usage of the Website and/or the Services such as assisting you in completing the registration process.
  • Provide our Products and Services to you, in a custom and user-friendly way.
  • Provide you with information, Products, or Services that you request from us or that may be of interest to you.
  • Promote and market our Website and/or the Services to you. For example, we may use your Personal Information, such as your e-mail address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about Products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our services on third party websites. You can opt-out of receiving these e-mails at any time as described below.
  • Provide you notices or about your account.
  • Contact you in response to a request.
  • Notify you about changes to our Website and/or the Services or any Products we offer or provide through them.
  • Fulfill any other purpose for which you provide it.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • Anonymize and aggregate information for analytics and reporting.
  • Respond to law enforcement requests, court orders, and subpoenas and to carry out our legal and contractual obligations.
  • Authenticate use, detect fraudulent use, and otherwise maintain the security of our Website and the safety of others.
  • Administer surveys and questionnaires.
  • Any other purpose with your consent.
HOW DO WE SHARE YOUR PERSONAL INFORMATION?
We may share Personal Information with third parties in certain circumstances or for certain purposes, including:
  • Our business purposes. We may share your Personal Information with our affiliates, vendors, service providers, and business partners, including our data hosting and data storage partners, analytics and advertising providers, technology services and support, and data security advisors. We may also share your Personal Information with professional advisors, such as auditors, law firms, and accounting firms.
  • Your healthcare providers or family. With your consent, we may share your information, including information collected from your use of our Website, with your health care providers and/or family members (e.g., immediate family or friends) that you designate to receive your information.
  • With your consent. We may share your Personal Information if you request or direct us to do so. For example, we may share your Personal Information to connect you with clinical trials that you are interested in, but only with your consent.
  • Compliance with law. We may share your Personal Information to comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries.
  • Business transfer. We may share your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our users are among the assets transferred.
  • To enforce our rights. We may share your Personal Information to enforce any applicable terms and conditions and Terms of Use, and to ensure the safety and security of our Services and our users.
  • De-identified information. We may also disclose de-identified information, so that it cannot be reasonably used to identify any individual, with third parties for marketing, advertising, research, or similar purposes.
  • To improve our Website. We may use your Personal Information for internal testing, research, analysis, and product development, including to develop and improve our website/application, and to develop, improve, or demonstrate our products and services.
  • To market our Products and Services. We may share your Personal Information with affiliates and third parties to market our Products and Services.
YOUR CHOICES ABOUT HOW WE SHARE YOUR PERSONAL INFORMATION.
This section of our Privacy Policy provides details and explains how to exercise your choices. We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Information for our advertising to you, and other targeted advertising. We do not control the collection and use of your information collected by third parties. These third parties may aggregate the information they collect with information from their other customers for their own purposes.
Each type of web browser provides ways to restrict and delete cookies. Browser manufacturers provide resources to help you with managing cookies. Please see below for more information.
For other browsers, please consult the documentation that your browser manufacturer provides.
If you do not wish to have your e-mail address used by RTHM to promote our own Products and Services, you can opt-out at any time by clicking the unsubscribe link at the bottom of any e-mail or other marketing communications you receive from us. This opt out does not apply to information provided to RTHM as a result of a product purchase, or your use of our Website and/or the Services. You may have other options with respect to marketing and communication preferences through our Website.
You may also see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based, and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests.
HOW DO I ACCESS AND CORRECT MY PERSONAL INFORMATION?
You can review and change your Personal Information by logging into the “Patient Dashboard” section of our website. You may also Contact Us to inform us of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your Personal Information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
IV. Who may use the Services?
RTHM operates subject to state and federal regulations, and the Website and/or the Services may not be available in your state. You represent that you are not a person barred from enrolling for or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Website and/or the Services is limited exclusively to users located in states within the United States where the Website and/or the Services is available. The Website and/or the Services are not available to users located outside the United States. Accessing the Website and/or obtaining the Services from jurisdictions where content is illegal, or where we do not offer the Website and/or the Services, is prohibited.
V. Children’s Privacy
RTHM understands the importance of protecting children’s privacy in the interactive online world. Our Website is not designed for, or intentionally targeted at, children 13 years of age or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any Personal Information the Website, and if we learn that we have collected or received Personal Information from a child under 13, we will delete that information. If you are the parent or guardian of a child under 13 years of age whom you believe might have provided us with their Personal Information, you may contact us at support@rthm.com to request the Personal Information be deleted.
VI. Does RTHM respond to Do Not Track signals?
Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Website is not currently set up to respond to those signals.
VII. Data Security
We have taken steps and implemented administrative, technical, and physical safeguards designed to protect personal information against the risk of accidental, intentional, unlawful, or unauthorized access, alteration, destruction, disclosure, or use. The Internet is not 100% secure and we cannot guarantee the security of information transmitted through the Internet. Where you have been given or you have chosen a password, it is your responsibility to keep this password confidential.
The sharing and disclosing of information via the internet is not completely secure. However, we cannot guarantee the security of Personal Information transmitted to, on, or through our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measure
VIII. California’s Shine the Light Law.
California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Website and/or the Services that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year (e.g. requests made in 2022 will receive information regarding such activities in 2021). You may request this information once per calendar year. To make such a request, please Contact Us using the information below.
IX. Changes to our Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our privacy practices and potentially applicable laws. We will post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on our Website’s homepage. If we make material changes to our practices with regards to the Personal Information we collect from you, we will, to the extent required by applicable law, notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically accessing the Website and reviewing this Privacy Policy to check for any changes.
X. CONTACT US
RTHM, Inc.
2261 Market Street #10535, San Francisco, CA 94114
E-mail: direct@rthm.com